Tourist Office Ratings

TOURIST OFFICE RATINGS

La Rosière Tourist Office is part of the French Tourist Office Federation and the Savoie Department’s Union of Tourist Offices.

The Tourist Office is currently rated as a Category I establishment.

OUR COMMITMENTS:

  • Provide an easily-accessible reception area and information point
  • Make things easier for visitors
  • Provide furniture for visitors to sit on
  • Provide free information about local tourist services and activities
  • Display and broadcast the Tourist Office opening times in French and at least one other language.
  • Be open at least 305 days per year, including on Saturdays and Sundays during the tourist seasons and at busy times of the year
  • Offer free WiFi access
  • Reply to mail all year round
  • Provide a permanent reception service, with staff that speak French and at least two other languages
  • Supply touristic maps and guides in print format
  • Allow access to the Tourist Office’s trilingual website
  • Distribute tourist information in print, translated into at least one pertinent foreign language, about:
    • All rated tourist accommodation, including the name of the establishment, its postal address, email address, website address, telephone numbers and its star rating
    • Local tourist monuments or sites of cultural, natural or leisure interest, which might include prices, opening times, website, telephone number and/or address
    • Events and entertainment
    • Emergency telephone numbers
  • Update the tourist information every year
  • Display emergency telephone numbers outside the Tourist Office
  • Present all potential accommodation, compete with its geographical location, to all types of clientele
  • Ensure that clients can view the availability of all rated accommodation
  • Process any complaints and find out about visitor satisfaction
  • Provide tourist information on all new information technology and communication tools (social networks, mobile telephones, etc.)
  • Employ a holiday advisor
  • Ensure that the information given about local tourist attractions is correct and up-to-date
  • Regularly update the information given about tourist attractions in the area covered by the Tourist Office